Terms & Conditions
Fitness Training Solutions assume no responsibility or liability for any injury, loss or damage incurred as a result of any use or reliance upon the information and material contained within or downloaded from this website.
Links to third party websites outside Fitness Training Solutions are provided for the convenience of users only. Fitness Training Solutions is not responsible for content and cannot verify the accuracy or completeness of any of the information held within these third party websites – this is the responsibility of the publisher of the third party website.
Furthermore, the views and opinions expressed on third party websites are not the views and opinions of Fitness Training Solutions. Fitness Training Solutions cannot grant permission to use material found on third party websites, therefore we advise you to view their terms and conditions of use.
Terms of enrolment
Please read all General Terms and Conditions of Enrolment in full before enrolling on a course, as they apply to all bookings and are deemed incorporated into your contract with Fitness Training Solutions. They do not affect your statutory rights.
Prior to enrollment, you will need to confirm that you have read terms, accessed our website, and/or talked with one of our Careers Advisors or Support Tutors, to decide which course is best for your needs. While we will do all that we can to help you make the right choice, the ultimate decision is yours and yours alone.
For any queries, please call free on 0800 689 1346
By signing your Enrolment Form you are agreeing to undertake your training. You have the right to cancel your course, providing we receive the request in writing within 14 days of you signing your enrollment form. After 14 days of signing, no cancellations are permitted and no refunds will be given. All deposits are non-Refundable. If you cancel within the 14 days you must return all training materials supplied at your own expense and apply in writing for a refund. All items must arrive in the condition in which you received them, otherwise you will be charged their replacement value.
When you book a course or package consisting of 2 or more modules, you are purchasing a single product. Once the first module has commenced, the whole course is deemed to have commenced. For those modules that include Anatomy and Physiology, the module is deemed to have commenced 14 days after enrollment. You can choose the dates of your practical courses at any time, from the list of available dates and centers we publish. Whether you have already chosen your dates makes no difference to your rights to cancel. All courses must be completed within 2 years of your training commencing.
Booking a practical course is like booking a holiday: once a place is sold to one person, it becomes unavailable to others. The closer to the booked date, the more difficult it is to sell the place to someone else. If you get into a situation where you feel you must defer your booked date on a practical course or assessment, we will do everything we can to accommodate your request. However, there will be a charge.
If you fail to contact us to arrange a deferral prior to a workshop, you will forfeit your place and will therefore be required to pay for the module again if you wish to re-book. If, owing to unforeseen circumstances, Fitness Training Solutions is compelled to change the agreed date or venue for a practical course or assessment, we will endeavour to give you as much notice as possible and will take reasonable steps to book you onto the earliest available practical course or assessment convenient to you.
Written assessments and exams
When taking an exam, submitting any case study or any written assessment, if you are unsuccessful with your first attempt you will be given the opportunity to re-take the exam or re-submit the case study free of charge. However, subsequent retakes and re-submissions will incur a charge
If you are unable to meet an agreed deadline for either a case study or exam you may incur an administration charge, the amount depends on the length of additional time required. We advise students to keep a copy of all work submitted for marking as we will ask you to pay shipping costs if you want us to return work to you. Work is only stored for 3 months, after this period it will be destroyed.
Please note that for the Gym Instructor Module you must bring 1 friend with you to act as a participant, and for the exercise to music Course, you must bring 2 friends with you to act as class participants when you demonstrate your teaching ability. Failure to do so will result in the assessment being cancelled and you having to pay again for a new assessment. If you fail an assessment and elect to take it again, or you wish to defer an assessment, an additional fee is payable.